Return, Exchange & Shipping
At The Mad Theories, we strive to ensure that your shopping experience is as seamless and enjoyable as possible. If for any reason you're not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Here's everything you need to know:
-
Returns Eligibility:
- Items must be returned within 14 days of the original purchase date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Final sale items, including items purchased with a discount code or reduced rate, are not eligible for return unless they arrive damaged or defective. Exchange of items may be eligible on a case by case basis.
-
Initiating a Return or Exchange:
- To initiate a return or exchange, please contact our customer support team within 14 days of receiving your order. You can reach us via email at hello@themadtheories.com.
- Provide your order number and details of the item(s) you wish to return or exchange.
- Our customer support team will guide you through the return process and provide you with a return shipping label if applicable.
-
Return Shipping:
- For returns due to change of mind or sizing issues, the cost of return shipping will be the responsibility of the customer.
- For returns due to damaged or defective items, Mad Theories will cover the cost of return shipping.
-
Store Credit Refund:
- We offer any refunds in the form of store credit instead of a refund. Store credit can be used towards future purchases on our website and never expires.
- We offer any refunds in the form of store credit instead of a refund. Store credit can be used towards future purchases on our website and never expires.
Our goal is to ensure that you're delighted with every purchase from The Mad Theories. If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out to our friendly customer support team. Your satisfaction is our top priority